A process is ready only when it defines the trigger, required inputs, completion outcome, accountable owner, common exceptions, and evidence that the work is done.
AI can classify requests, extract information, draft SOPs, summarize status, and suggest next steps. Automation should begin only with repetitive steps, stable rules, and a recovery path when something goes wrong.
Every operations assistant needs escalation rules. Missing data, policy conflicts, out-of-scope cases, low confidence, or high impact must route to the right person instead of silently guessing.
Your output is a six-step map of a real process, including AI support, human approval, exceptions, and before-after measures.
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- 1Choose a recurring process handled at least ten times per month
- 2Record the trigger, inputs, output, owner, SLA, and three common exceptions
- 3Mark value-adding, waiting, and rework steps
- 4Choose one AI-assisted step and define the reviewer and escalation path
- 5Measure current time and errors before a 30-day pilot
From this process description [description], create an SOP with the trigger, required inputs, steps, owner, deadline, exceptions, completion evidence, and escalation path. Mark AI-ASSISTED steps, steps that MAY BE AUTOMATED AFTER A PILOT, and steps that ALWAYS REQUIRE HUMAN APPROVAL.
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